Shipping Policy

When can I expect to receive my shipment?
All orders are dispatched from our warehouse within 5 business days after the order is placed. Delivery typically takes between 10 to 20 business days from the shipment date, depending on the carrier's availability and the destination. Please note that delays may occur due to customs clearance, inspection, or carrier-related transportation issues. We apologize in advance for any inconvenience this may cause.

How can I track my order?
A tracking number will be included in your Shipping Confirmation email. You can use this number to track your order at www.17track.net.

What are your shipping rates?
We offer a flat shipping rate of $5.99 USD for all destinations worldwide.

Which countries do you ship to?
We currently ship worldwide. However, if your country is not supported by our logistics partners, we will notify you promptly and make the necessary adjustments to your order. For more information about our destination coverage, please contact us at support@skinmagicy.com.

How can I change my shipping address?
Address changes can only be requested on the same day the order is placed, and no later than 11:00 PM (PDT, -7 GMT). To request a change, please reach out to us at support@skinmagicy.com.

Can I deliver to an address different from my card's billing address?
Yes, this is possible.

How is my order shipped?
Orders are shipped on regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.
Please note that some items may be shipped directly from our domestic warehouses, while the remaining products are produced and shipped from our own factories located in the United States, Canada, and Australia.