Privacy Notice

Thank you for visiting our website, operated by skinmagicy (referred to as "the Company"). We are dedicated to offering a secure and enjoyable online shopping experience, paired with the high level of personalized service that defines our brand. This commitment includes respecting and protecting the privacy of your personal information.

This privacy policy outlines the types of information we collect from and about you when you visit our websites (each referred to as a "Site"). The Sites, along with all associated features and functionalities, are collectively referred to as the "Services." This policy also explains how the Company may use and share your personal information, and describes the choices you have regarding certain uses of your data.

By using the Services, you consent to the collection, use, and disclosure of your information as described in this privacy policy, including the transfer and storage of your personal information in the United States, Canada, and/or Hong Kong. You also agree to our Terms of Use, which are incorporated by reference. If you do not agree, please do not access or use the Services.

Q: What information does the Company collect?

A: The Company may collect information from or about you in the following ways:

  • From Company Interactions: We collect information from and about you, your transactions, and other interactions with us. This may include when you use the Services, make a purchase, sign up for our catalog, newsletters, or email lists, enter sweepstakes, contests, or other promotions, participate in product reviews, surveys, or similar programs, send a gift or virtual gift card to someone, or otherwise contact us. If you make a purchase, we may also collect your billing address.

  • Information You Provide About a Third Party: If you send a communication from the Services to someone else, we may collect that person’s name, phone number, email, and/or shipping address.

  • Automatically on the Site: We and our service providers may use cookies, web beacons/pixel tags, log files, JavaScript, and similar technologies to collect certain non-personal information about visitors to our Site, users of our online services, and interactions with our emails and online ads. This helps us track analytics and statistical data. For example, we may collect browser type, operating system or mobile device model, pages viewed, links clicked, IP address, mobile device ID or other unique identifiers, referring sites, time spent on the Site, return visits, clickstream data, and email open/forward/click activity. Collecting and linking this data with your personal information allows us to tailor our website, enhance your shopping experience by remembering your preferences, and identify promotions, ads, and offers that may interest you. It also helps us retarget online and mobile ads across devices you may use.

  • From Third-Party Sources: We may obtain information from other sources to update or supplement the data you provide or that we collect automatically (e.g., to validate or update your address or demographic information). This may also occur when you connect with us through third parties, such as social networks, based on your registration and privacy settings on those platforms.

  • Combination of Information: We may combine information we receive from or about you—including data you provide, automatically collected via the Site, and information from other devices you use—with data from other online or offline sources and third parties.

  • Third-Party Analytics and Advertisements: We may use third-party analytics and advertising tools to better understand Site usage, improve the Services and related content, and deliver more targeted ads across the Internet. These third parties may use cookies, web beacons, pixel tags, log files, Flash cookies, or other technologies to collect and store non-personal information. They may also combine this with data from other sources. We do not have access to or control over these third parties’ use of cookies or tracking technologies.

Q: What are my tracking options?

A: Certain parts of the Site require cookies. By registering for and using the Services, you consent to their use. If you do not accept cookies, you cannot use the Services. Below are the four categories of cookies we use and examples of how we use them:

  • Strictly Necessary Cookies: Essential for browsing and using website features. Without them, the Services cannot be provided. We use these to recognize and maintain your logged-in status and manage your shopping bag.

  • Performance Cookies: Collect information about how visitors use the Services, such as which pages are visited and whether errors occur. This data is aggregated and does not identify individuals; it helps us improve the Services.

  • Functionality Cookies: Allow us to remember choices you make about how you use the Services, such as your shipping country and currency preferences, to provide a more personalized experience.

  • Targeting Cookies: Used to deliver online ads relevant to you and your interests, and to measure ad campaign effectiveness. These may be placed by us or our advertising partners with our permission. For more on targeting cookies and controlling their use, see the Internet-based Advertising section below.

Our system may not respond to Do Not Track requests from some or all browsers. We may use cookies and other technologies to deliver relevant advertising and link data across devices you use.

To learn more about managing your privacy and storage settings and opting out of third-party advertiser cookies, visit the Network Advertising Initiative’s opt-out page at http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices, and follow the instructions. To opt out specifically of Criteo advertising services, review the Criteo Privacy Policy at https://heartsooth.com/pages/privacy-notice.

To prevent your data from being used by Google Analytics, install the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout/. More information about cookies, including how to refuse them, can be found at www.allaboutcookies.org. On your mobile device, you can also adjust privacy and advertising settings to control relevant ad delivery.

We or our service providers may also use Flash cookies (Local Stored Objects) or similar technologies. Flash cookies are small data files placed on your computer via Adobe Flash or similar technology. We use them to personalize and enhance your online experience, facilitate processes, and store settings—for example, volume preferences for videos, games, and surveys. They help us improve our sites by identifying customer interests. Flash cookies may be recognized by other websites or our partners. They differ from browser cookies, and browser management tools may not remove them. To manage Flash cookie settings, visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html. Disabling Flash cookies may limit access to features that enhance your online experience.

Q: How does the Company use the information collected?

A: The Company may use information collected from and about you for the following purposes:

  • To validate, confirm, verify, deliver, install, and track your order (including payment processing, shipping, returns, refunds, purchase records, and order-related contact, including by phone), and to service products you purchased.

  • To enhance your online shopping experience, including recognizing you and welcoming you to the Site.

  • To send you catalogs, information, newsletters, promotional materials, and offers from the Company or on behalf of partners and affiliates.

  • To provide customized Site content, targeted offers, promotions, and advertising via the Site, third-party sites/apps, email, or text messages from the Company or marketing partners that may interest you.

  • To improve our sites, products/services, customer service, and shopping experience.

  • To use your data in aggregated, non-specific formats for analytical and demographic purposes.

  • To protect the security and integrity of the Site and our business, including fraud prevention, unauthorized transaction detection, claims and liability management, and risk mitigation (e.g., identifying hackers or unauthorized users).

  • To contact you when necessary or requested, including responding to questions and providing customer support.

  • As otherwise described at the point of data collection.

Q: What information does the Company share with others?

A: The Company may share personal information collected from and about you in the following ways:

  • Company Affiliates: We may share information within the Company’s affiliated companies and any future additions to our corporate family.

  • Co-Marketing Partners: Certain Services may be offered with third parties, such as companies providing products, services, rewards programs, joint sales, sweepstakes, promotions, or other co-sponsored events. These Services will identify the third party. If you register for such products/services, you may provide information to both the Company and the third party, or the Company may share your information with that third party to fulfill their products and our services directly with you.

  • Other Third Parties: We may share your information with select partners, affiliates, and other third parties we believe may have offers of interest to you.

  • Legal Disclosures and Safety: We may transfer or disclose information to comply with legal obligations, provide information to governmental authorities as required by law, or when we believe in good faith that the law requires it. We also reserve the right to share information with legal authorities and other companies for fraud protection, credit risk reduction, detecting technical or security vulnerabilities, enforcing our Terms of Use or other policies, or protecting the rights, property, safety, or security of third parties, users, the Company, or the public.

  • Sale of Business: In the normal course of business, we may sell or purchase assets. If another entity acquires all or part of the Company or its affiliates, information we have collected about you may be transferred to that entity. In the event of bankruptcy or reorganization proceedings, such information may be considered an asset and may be sold or transferred to third parties. Should such a transfer occur, we will make reasonable efforts to require the transferee to use your personally identifiable information in a manner consistent with this Privacy Policy.

  • Service Providers: We use third-party service providers to perform services on our behalf, and they may receive information necessary to perform their duties.

  • Aggregate or Anonymous Non-Personal Information: We may share or sell non-identifiable, aggregate, or anonymous information with affiliates, agents, service providers, business partners, or other third parties for marketing, analytics, or other lawful purposes. This type of information cannot be used to identify you personally.

  • Text Marketing and Notifications (if applicable): By entering your phone number at checkout, initiating a purchase, or subscribing via keyword, you agree to receive text notifications (e.g., order updates, abandoned cart reminders) and marketing offers. Text marketing messages will not exceed a specified number per month. You can unsubscribe by clicking the unsubscribe link or replying STOP. Sending texts requires importing phone numbers or recipient names; we store and use this data for campaign analytics, including delivery status, send status, and purchase outcomes. If you use our link shortener in texts, we collect click data for analytics. Any third-party services you use outside of skinmagicy.com (e.g., third-party link shorteners, GA tracking) are subject to their own policies, which you must agree to. When sending texts, we share data with our messaging operator solely for delivery. Recipients can unsubscribe by replying STOP or contacting us at the email below.

Q: How can I view, update, or remove my information?

A: If you have made a purchase, you may contact our Customer Service Department at the email address in the "Contact Us" section below to access or update your information.

You may also exercise your rights, subject to applicable laws, to request deletion or restriction of access to your personal data. We may need to retain data for legally permitted purposes and will explain this if necessary.

Q: What choices do I have about receiving communications from the Company?

A: If you make a purchase, you will automatically receive promotional emails and direct mail from the Company. We offer options to "opt out" of having your information used for purposes not directly related to order placement, processing, fulfillment, or delivery. You can choose to opt out as follows:

  • Electronic Promotional Offers: You can opt out of promotional emails by clicking the "unsubscribe" link in any such email. If you have an online account, you may also change your email preferences by logging into the "Your Account" section of the website.

  • Direct Mail Promotional Offers: To be removed from our catalog mailing list, contact Customer Service by email to stop receiving paper catalogs.

  • Other Contact: You may email us at the address in the "Contact Us" section below for any other opt-out requests.

Q: What are California Privacy Rights?

A: If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliates for their direct marketing purposes. To make such a request, submit a written request to support@skinmagicy.com with "Attn: California Privacy" in the subject line. Please include your request for a copy of our "California Privacy Rights" notice. We are not responsible for improperly labeled, sent, or incomplete requests. Please allow up to 30 days for processing. You may submit one such request per year.

Non-affiliated third parties are independent from the Company. If you wish to manage your disclosure choices or stop communications from them, you will need to contact those third parties directly.

Q: What about children's privacy?

A: Protecting children’s privacy is important to us. Our Site is not intended for children under 13. We do not direct the Site to, nor knowingly collect personal information from, such children. If you are under 18, you are not authorized to use the Services. If we learn that a child under 13 has provided personally identifiable information, we will use reasonable efforts to remove it from our files. Parents should be aware of parental control tools available online to prevent children from submitting information without permission or accessing harmful material.

Q: What about security?

A: We have implemented physical, administrative, and technical safeguards to protect information collected from customers and Site visitors. While we strive to ensure the integrity and security of our network and systems, we cannot guarantee complete security. When you enter sensitive information, such as credit card details, we encrypt the transmission using Secure Socket Layer (SSL) technology.

Q: What about other websites?

A: Our website may contain links to third-party sites not affiliated with the Company. These sites may send their own cookies, collect data, or solicit your information. Their privacy policies may differ significantly from ours. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any personal information you provide to or collected by them.

Q: Where and for how long is my data stored?

A: Your personal information may be stored and processed on servers in the United States, Canada, and/or Hong Kong, and is subject to the laws of those countries. These servers and databases may be located outside your country of residence, where data protection laws may differ. Your information may be disclosed in response to inquiries or requests from government authorities or judicial processes in the countries where we operate. You consent to such cross-border transfers of your personal information.

Personal information we collect, access, or process will be retained only as long as necessary to fulfill the purposes for which it was collected, for legitimate business purposes, or as required or authorized by law. Information no longer needed will be destroyed, erased, or de-identified or anonymized.

Q: What if I live internationally?

A: Our digital operations are conducted, in whole or in part, in the United States, Canada, and/or Hong Kong. Regardless of your location, you consent to the transfer, processing, and storage of your personal data in these countries, and allow the Company to use and collect your information in accordance with this Privacy Policy.

Q: How does the Company communicate changes to this Policy?

A: Any changes to our Privacy Policy will be posted here, so you are always informed about what information we collect, how we use it, and whether we disclose it to anyone. Your continued use of the Site after changes are posted constitutes your acceptance of those changes.

Q: Whom do I contact if I have additional questions or concerns about this policy? How do I lodge complaints?

A: We welcome your questions and concerns regarding our privacy practices. Please contact Customer Service at skinmagicy via email at support@skinmagicy.com. For unsubscribe requests, also contact support@skinmagicy.com. For privacy-related questions, email us at support@skinmagicy.com.

We are transparent about how we collect and use personal information and welcome your feedback. If you have any concern or complaint about our handling of your personal information, please contact us at support@skinmagicy.com. If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with a supervisory authority in your country of residence and/or the United States. You may also contact the U.S. Federal Trade Commission regarding your concerns.

"By using our website, you (the visitor) agree to allow third parties to process your IP address to determine your location for currency conversion purposes. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie automatically removed when you close your browser). This ensures that the selected currency remains consistent while you browse our website, allowing prices to convert to your local currency."