FAQ

How do I place my order?

To place an order:

  • Add all desired items to your shopping cart.

  • You can then choose to check out either through our website or via PayPal.

  • To check out on our site, click the green “Checkout” button on the right side of the screen.

  • To use PayPal, simply click the PayPal button.

  • You’ll be directed to the Customer Information page, where you’ll need to provide:

    • Email address

    • Name

    • Address

  • If you have a discount code, enter it in the "Discount" field on the right side of the screen and click the "Apply" button to have it calculated and applied to your order.

  • Click “Continue to Shipping Method.” Ensure your delivery address is correct (if it differs from your billing address), then click “Continue to Payment Method.”

  • Enter your payment details. You can indicate whether the billing and shipping addresses are the same, where applicable.

  • After completing the form, click “Complete Order.” You’ll then see an order summary and on-screen confirmation, and you will also receive a confirmation email.

If you experience any issues during checkout, please email our customer service team at support@skinmagicy.com.

What if there are items missing or incorrect products when I receive my order?

For missing or wrongly shipped items, contact us at support@skinmagicy.com with your Order # and a photo (file size under 1MB). We will reship the correct item to you at no extra charge and will not ask for the incorrectly sent item to be returned—please keep it as a gift from us.

How do I know that my order has been successfully submitted?

You will receive an email confirmation with your Order Number and purchase details.

I would like to change my items ordered. What should I do?

You may amend your order on or before 11:00pm (PDT, -7 GMT) on the same day it was placed. Please contact us at support@skinmagicy.com to request changes.

How do I add items to my cart?

  • Go to the page of the item you want and select your preferences.

  • Click “Add to Cart,” and you’ll be taken to your shopping cart page.

  • Use the "Quantity:" field next to the item image to enter the number you wish to order. After that, you can continue shopping or proceed to checkout.

How do I view what’s in my shopping cart?

Click the Cart icon at the top of the page. From there, you can adjust quantities or remove items by clicking the “Remove” link below the quantity listing.

How do I remove items from my cart?

Click the “Cart” icon in the upper-right corner, find the item you wish to delete, and click “Remove” below the quantity. The page will refresh and the item will be removed.

How do I change the quantity of a particular item in my cart?

Click the “Cart” icon in the upper-right corner to view your items and their quantities. To change a quantity, type the new number in the “Quantity” field for that item. The total cost and quantity will update automatically on the right side of the screen.

What are the recommended browsers for this site?

Google Chrome, Safari, Firefox, and Internet Explorer.

What are your payment options?

We accept MasterCard, Visa, American Express, Discover, PayPal, and Apple Pay.

How do I make payments using PayPal?

Once you’ve added items to your cart and are ready to complete your order, click the “PayPal” button. You’ll be redirected to PayPal’s site. Please ensure all details are correct to ensure fast and smooth payment processing.

How do I use a discount code?

  • Add your chosen items to the cart and click the green “Checkout” button.

  • On the Customer Information page, fill in the required details.

  • Look for the “Discount” field in the upper-right area.

  • Enter your code and click “Apply.” Verify the discount has been applied by checking the breakdown below.

What is your return & exchange policy?

Please refer to our Return Policy for details. Our customer service team is available 24/7 and will respond to your inquiries as soon as possible.

How to return your item?

Contact us at support@skinmagicy.com for more information.

What is your cancellation policy?

You may cancel your order on or before 11:00pm (PDT, -7 GMT) on the same day it was placed. After that time, cancellations are no longer possible. Please email support@skinmagicy.com to request cancellation.

Is ordering online secure?

Yes. We take great care with the information you provide during ordering. Our store’s server encrypts all credit card and personal data using SSL (Secure Sockets Layer) protocol.

Is it safe to use my credit card on your website?

Yes. Our website uses a credit card processor with a secure internet payment gateway, and all data is encrypted with AES-256.

Is my personal information kept private?

Any information you share with us is private and confidential. We will never share, rent, or sell your personal information without your consent, except as required by law.